Ordering Info
To locate a dealer near you, call
us at: 800 667-1969.
Or
You can order directly from us by
placing items in a shopping cart from our Dog
Bed and Cat Bed Page.
Ordering & Payment
Order Online
You can make an order at Relief-Mart, Inc. 24 hours a day through our Web
site. Just find the size and type of Pet-Pedic you want, add to your shopping cart, and
follow our secure step-by-step instructions to purchase. It's quick, safe,
and convenient (see Site Security page for
more info).
Use of Cart software
Using secured Cart Software from Americart, you can easily click on the
picture next to the item you would like to purchase. It is important to
remember that every time you click on Add to Your Shopping cart,
this will increase the quantity of your order. After you click on the Add
to Your shopping cart, you will then be taken to a secured page which will show
you shipping charges that apply and what the
extra tax amounts to for items being shipped to California. If you opt to
continue shopping, You will be returned to the main page and be able to continue
searching the site while your item(s) remain in the virtual basket. At
anytime you can view the items in your shopping cart by clicking on the
picture
on the bottom left of every page. You can check out at any time by
clicking on the same button.
After filling out your shipping and contact information, you will then be
asked to choose a form of payment. Once you have chosen which form of
payment you would like to use, your final step will be to initiate the payment
process you have chosen.
Payment and Currency
Once you submit your order, your personal information (including name,
address, telephone number, credit card number and products purchased) is sent
to us by one of three choices.
- Credit card and online check, via real-time processing at through Authorize.net's secure shopping.
- Fax and mailed cashier's check or money order to the contact information below.
Please contact customer service at 800-667-1969 or by email at
supportservices@petpedic.com or
email@reliefmart.com for more assistance.
- Direct debit or credit card, via Paypal's real-time secured processing.
Please contact customer service at 800-667-1969 or by email at
supportservices@petpedic.com or
email@reliefmart.com for more assistance.
Payments made with a cashiers check or Money
order will not be processed until funds clear. Any item returned by
your bank as un-payable will be subject to a $25.00 processing fee.
Unless an item is backordered, we will ship your order within 24-48 hours.
At this time there are some Nations on our restricted shipping list. Please
check out our list of Countries we cannot ship to.
Click
here to learn more about Relief-Mart, Inc.'s Privacy Policy.
All currency values are in U.S. Dollars. If you are from Canada and are using
our shopping cart, your credit card company will perform the appropriate
currency exchange automatically upon purchase from our system.
If you have any concerns about shopping online, feel free to contact us at
the information below. Please feel free to fill out and print the order
form, then fax or send your order to us with the proper payment options.
SALES TAX
All items shipped to within our home state of California are subject to a
7.25%
sales tax. If, for some reason, sales tax was not added to your product order,
and the product was shipped to California, we reserve the right to charge your
credit card the appropriate sales tax amount in a separate transaction. Orders
outside of California are not charged tax.
INSURANCE
We do not bill any insurance company (e.g. Medicare, Blue Shield, etc.) for
any products we sell. You should check with your insurance company and/or
physician to determine whether any of our products are reimbursable by your
particular health care insurance and what procedure you need to follow to obtain
this reimbursement.
WARRANTY
We will have a 100% satisfaction guarantee on all items sold (see our
Guarantee
policy for details), Relief-Mart™, Inc. is the manufacturer and supplier of
all parts of the Pet-Pedic memory foam pet bed, and provides a full 10 year
warrantee on the pet beds. Please visit our warranty
page for more details.
Shortly after placing your order, you will receive an email confirming that
we have received your order. Please save this email invoice for
your records. If you do not get an invoice via email, please contact
supportservices@petpedic.com
or call 800-667-1969. You will also receive a packing slip with your order. As
some items are meant to be gifts for other people, we do not include an invoice
inside the box. Feel free to call us at the number above if you cannot print the
sales receipt and need a hard copy for your records.
Promotions
We have lots of great promotions throughout the year that are offered to
our preferred customers. If you would like to receive these promotions via
e-mail,
click here to register at our parent website,
www.reliefmart.com. If you are already a preferred customer and need to change your
e-mail address, click here
.
For more information see our FAQs page.
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